Terms and Conditions

Effective Date: 28/04/2025

Welcome to gvfshop.in ("Website"), operated by Garden Valley Florist ("Company", "we", "our", or "us"). By accessing or using our Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our services.

1. Business Information

Garden Valley Florist
Email: support@gvfshop.in
Operating Jurisdiction: Karnataka, India

2. Products and Services

We specialize in the sale of bulk flowers and florist-related products for both B2B and B2C customers. All products and services are available for delivery within India only.

3. Orders and Payment

  • Orders can be placed via guest checkout or user account registration.
  • All payments are processed securely through Razorpay. We accept UPI, NetBanking, Credit Cards, Debit Cards, Wallets, and other payment methods supported by Razorpay.
  • Bulk orders may be eligible for discounts and require advance payment.
  • Prices are subject to change daily based on market rates.
  • Applicable taxes (including GST) are either included in the product price or mentioned separately during checkout.

4. Shipping and Delivery

We deliver across India using our own team and trusted courier partners. Standard delivery timeline is between 2 to 7 business days, depending on the location and availability. Shipping costs, if any, will be displayed at checkout.

5. Cancellations

Orders can be cancelled within 12 hours of placing the order. No cancellations will be accepted once the order has been dispatched.

6. Return and Refund Policy

  • Returns are only accepted in exceptional cases where:
    • The goods are damaged during transit.
    • The shipment is incorrect or defective upon delivery.
  • Claims must be raised within 1 hour of receiving the shipment with valid photographic evidence.
  • We reserve the right to verify the damage before approving any return or refund.

7. User Conduct

Users may not misuse the Website by introducing viruses, trojans, or other malicious content. All Website content, including images, text, logos, and designs, is owned by Garden Valley Florist and may not be copied, reproduced, or used without permission. Reselling, commercial use, or misuse of our products, images, and content is strictly prohibited.

8. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages, including but not limited to business loss, profit loss, or delays caused by courier companies or other third-party logistics providers.

9. Intellectual Property

All content available on gvfshop.in, including but not limited to product images, website design, graphics, and logos, are the intellectual property of Garden Valley Florist and are protected under applicable Indian copyright laws.

10. Dispute Resolution

These Terms and Conditions shall be governed by and construed under the laws of India, specifically under the jurisdiction of Karnataka. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Karnataka, India.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be updated on this page, and it is the user’s responsibility to review them regularly.

12. Contact Us

Email: support@gvfshop.in